Shipping policy

At Retro Fiend, we are committed to providing a reliable and transparent shipping experience. Please review the information below regarding our shipping process, delivery times, and policies.

Shipping Area

We currently ship to addresses within the United States only.

Shipping Cost

We offer a flat-rate shipping fee of $4.99 on all orders.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Standard Time (GMT-05:00), New York, will begin processing on the next available business day.

Orders placed after the cut-off time will be processed starting the following business day.

Order Processing Time

Orders are processed within 1–2 business days.

Processing Days: Monday through Saturday

Orders are not processed on Sundays and major public holidays.

Transit Time

After your order has been processed, delivery typically takes 4–5 business days.

Delivery Days: Monday through Saturday.

Estimated Delivery Time

The total estimated delivery time is 5–7 business days, including processing and transit time.

Please note that delivery estimates are provided as a guideline and may vary due to weather conditions, carrier operations, or other unforeseen circumstances.

Shipping Carriers

We work with trusted national shipping carriers to ensure dependable delivery.

Our delivery partners include:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

Final delivery is handled by one of these carriers depending on your location and service availability.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and the carrier responsible for your delivery.

Order Tracking

After your order has been dispatched, a shipping confirmation email with tracking information will be sent to the email address used during checkout.

If tracking information has not updated within 48 hours after shipment, please allow additional time for the carrier's system to refresh. If you continue to experience issues, contact our customer support team for assistance.

Wrong Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Retro Fiend is not responsible for delays, additional shipping charges, or undeliverable packages resulting from incorrect or incomplete addresses provided by the customer.

Change of Address

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Address changes can only be accommodated before the order has been processed or shipped. Once an order has been dispatched, we are unable to modify the shipping address.

Change of Mind

If you wish to cancel your order due to a change of mind, please contact us immediately.

Orders may only be canceled before they enter the processing stage. Once an order has been processed or shipped, cancellation is no longer possible. Please refer to our Return & Refund Policy for available return options after delivery.

Order Delays

Although we strive to deliver every order within the estimated timeframe, occasional delays may occur due to severe weather, holidays, carrier disruptions, high shipping volumes, or other circumstances beyond our control.

If your shipment experiences an unexpected delay, we appreciate your patience and recommend monitoring your tracking information for the latest updates.

Damaged Packages

If your package arrives damaged, please inspect the contents immediately.

If the product has been damaged during transit, contact us within 48 hours of delivery with photographs of the product, packaging, and shipping label. We will work promptly to resolve the issue.

Lost Packages

If your tracking indicates that your package has been lost in transit, please contact us.

We will initiate an investigation with the shipping carrier and provide an appropriate resolution once the carrier completes its review.

Item Not Received

If your tracking shows your order as delivered but you have not received it, we recommend checking with household members, neighbors, building management, or your local carrier office first.

If the package still cannot be located, please contact us so we can assist you in opening a carrier investigation.

Undelivered Packages

Packages returned to us because they were undeliverable due to an incorrect address, repeated failed delivery attempts, or refusal of delivery may be subject to additional shipping charges before they can be reshipped.

If a refund is requested for an undeliverable package, the original shipping charge and any carrier return fees may be deducted where applicable.

Taxes

All product prices displayed on our website include applicable VAT and taxes where required. The price shown at checkout is the final price you pay, with no additional VAT charged during checkout unless otherwise required by law.