SUPPORT CENTER
Your Questions, Answered.
Everything you need to know about our products,
shipping, returns, and more.
Can't find your answer?
Our email and live chat teams are here 7 days a week —
phone support runs Tuesday to Friday.
01 General Information
Do you have a physical store?
Yes. Our address is 1515 W Gore Blvd,
Lawton, OK 73505, United States.
What products do you sell?
We specialize in high-end lighting solutions across chandeliers, pendants, table lamps, floor lamps, wall & ceiling lights, and outdoor fixtures.
Are your items authentic?
Every item is carefully inspected and described
with accurate product information and photos.
02 Ordering & Payment
How do I place an order?
Select your preferred product, add it to your cart,
and follow the checkout instructions.
What payment methods do you accept?
Available payment methods are displayed at checkout.
03 Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How much is shipping?
Free shipping within the United States.
Can I track my order?
You will receive a tracking number by email
after your order ships.
04 Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days
of delivery in their original condition.
Do you offer exchanges?
Exchanges are subject to item availability
and return eligibility.
How long do refunds take?
Approved refunds are issued to the original
payment method within 10 business days
after inspection.
05 Product Information
Where can I find product specifications?
Please check the product description and
specifications on each product page.
06 Installation & Setup
Do you recommend professional installation?
We recommend using a qualified electrician
for hardwired lighting fixtures.
07 Customization & Trade
Can I request custom product options?
Please contact our team to discuss available options.
08 Safety & Compliance
Where can I find safety information?
Please review the relevant product specifications
and manufacturer instructions.