Refund policy

Return & Refund Policy

At Retro Fiend, customer satisfaction is very important to us. We want you to shop with confidence when purchasing from our website. If you are not completely satisfied with your order, we offer a simple and transparent return and refund process.

Return Window

Customers may request a return within 30 days of the delivery date.

Unfortunately, we cannot process returns or refunds for requests submitted after 30 days from delivery.

We recommend inspecting your order promptly after arrival to ensure everything meets your expectations.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Item must be returned in the same condition as received

  • Item must be returned with original packaging when applicable

  • All included accessories, documentation, or parts must be included if originally provided

  • Item must not be additionally damaged, altered, or modified after delivery

Returns that do not meet these requirements may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please include the following information when contacting us:

  • Your order number

  • A detailed description of the issue

  • Clear photos of the item and packaging

After reviewing the issue, we will arrange a replacement, exchange, or refund when applicable.

Exchanges

We offer exchanges for eligible items.

To request an exchange, please contact our customer support team within the 30-day return period.

Please note:

  • The original item must be returned before the replacement item is shipped

  • Exchange requests are subject to product availability

Return Method

All approved returns must be sent by mail.

Once your return request is approved, we will provide detailed return instructions along with a prepaid return shipping label.

Return Shipping Costs

For approved returns, Retro Fiend provides a prepaid return shipping label at no additional cost to the customer.

  • Return Method: By mail

  • Return Label: Free prepaid label provided

  • Restocking Fee: None

  • Return Shipping Cost: Free

Return Address

Retro Fiend
1515 W Gore Blvd
Lawton, OK 73505
United States

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method.

  • Refund Processing Time: Within 10 business days after approval

Please note that depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

Non-Returnable Situations

Returns may be refused under the following circumstances:

  • The item has been additionally damaged, altered, or modified after delivery

  • The return request was submitted after the 30-day period

  • The item is returned without included parts or accessories originally provided

  • The return is sent without prior return authorization

Order Cancellation

To request an order cancellation, please contact us as soon as possible.

Orders may only be canceled before they are processed or shipped. Once an order has shipped, it must follow the standard return procedure outlined above.

Shipping Area

Retro Fiend currently ships within the United States only.

All return and refund policies apply exclusively to orders delivered within the USA.

CUSTOMER SUPPORT

Physical Address: 1515 W Gore Blvd, Lawton, OK 73505, United States
Phone: +1 580-699-5556
E-mail: support@retrofiendlawton.com

Business Hours:
Tue - Sat | 11:00 AM - 06:00 PM
Sun - Mon | Closed

We always respond within 24 hours