Privacy policy

At Retro Fiend, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, browsing our products, placing an order, contacting us, or using our online services.

This Privacy Policy explains how Retro Fiend collects, uses, stores, and shares information through our online store and related services.

About Retro Fiend

Retro Fiend is a physical and online antique store located at 1515 W Gore Blvd, Lawton, OK 73505, United States. We offer antique furniture, vintage décor, decorative lamps, dolls, jewelry, pottery, artwork, collectibles, and other antique and vintage items.

Information We Collect

When you use our website or purchase products from Retro Fiend, we may collect information that you voluntarily provide to us.

This may include your name, billing address, shipping address, email address, telephone number, payment-related information, order details, and other information necessary to process and fulfill your order.

If you contact our customer service team, we may also collect information you provide in your communication, including questions, requests, feedback, or information relating to an order.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, and website technologies.

This may include your IP address, browser type, device type, operating system, approximate location, pages viewed, referring website, time spent on pages, website interactions, and other technical information.

This information helps us understand how visitors use our website, maintain website functionality, identify technical problems, and improve the overall shopping experience.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Respond to customer inquiries
Provide customer support
Manage returns, refunds, and exchanges
Maintain and improve our website
Improve our products and services
Understand website usage and customer preferences
Detect and prevent fraudulent or unauthorized activity
Maintain website security
Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business purposes consistent with the nature of our relationship with you.

Payment Information

When you make a purchase through our website, payment information is processed through the payment service providers and payment methods available at checkout.

Retro Fiend does not directly store complete payment card information when payment processing is handled by an authorized payment provider. Payment providers may collect and process payment information according to their own privacy practices and applicable requirements.

Order and Shipping Information

To fulfill your order, we may need to share certain information with service providers involved in payment processing, order fulfillment, shipping, delivery, fraud prevention, customer support, and related business services.

For example, your name and shipping address may be provided to a shipping carrier so your order can be delivered to you.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may help us remember information about your visit, maintain shopping cart functionality, understand website traffic, and improve website performance.

Third-party services used on our website may also use cookies or similar technologies for analytics, advertising, security, or other services.

You can adjust your browser settings to manage or restrict cookies. However, disabling certain cookies may affect some website features or functionality.

Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors interact with our website. This information can help us identify popular pages, understand traffic patterns, improve website performance, and provide a better customer experience.

Analytics providers may process information according to their applicable privacy practices.

Marketing Communications

If you choose to receive marketing communications from Retro Fiend, we may use your contact information to send information about products, store updates, or other communications that may be relevant to you.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message or by contacting us directly.

Even if you opt out of marketing communications, we may still send necessary transactional communications related to your orders, account, or requests.

Sharing of Personal Information

Retro Fiend does not sell your personal information as part of our ordinary business operations.

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide services to you.

These may include payment processors, shipping and delivery providers, website hosting providers, ecommerce service providers, analytics providers, fraud prevention services, customer support services, and marketing or communication providers.

We may also disclose information when required to comply with applicable laws, legal processes, court orders, government requests, or to protect the rights, property, security, and safety of Retro Fiend, our customers, or others.

Third-Party Services

Our website may use third-party services to support payment processing, shipping, website functionality, analytics, security, customer communication, marketing, and other business operations.

These third-party providers may collect or process certain information as necessary to provide their services. Their handling of information may be governed by their own privacy practices, policies, and applicable laws.

Retro Fiend does not control the privacy practices of independent third-party service providers.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, providing customer support, resolving disputes, preventing fraud, and complying with applicable legal obligations.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If we become aware that personal information has been provided by a child in circumstances where collection is not permitted by applicable law, we will take reasonable steps to address the situation.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the ability to request access to certain personal information, request correction of inaccurate information, request deletion where applicable, or opt out of certain communications or data practices.

To make a privacy-related request, please contact us using the contact information provided below. We may need to verify your identity before completing certain requests.

Do Not Track Signals

Some web browsers offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all browser-based Do Not Track requests.

External Websites

Our website may contain links or references to external websites or services operated by third parties.

These websites operate independently from Retro Fiend and may have their own privacy practices. We are not responsible for the privacy practices, content, security, or information-handling practices of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, legal requirements, or privacy practices.

When changes are made, we may update the "Last Updated" date at the beginning of this policy. We encourage you to review this page periodically to stay informed about how we handle personal information.